Terms and Conditions

§1 Scope and Definitions

  1. These Terms and Conditions apply to all orders placed via our online shop at https://www.tronicaltune.net, operated by TronicalTune, Schützenwall 34, 22844 Norderstedt, Germany (hereinafter referred to as “we” or “TronicalTune”).

  2. “Consumer” means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. “Entrepreneur” means a natural or legal person or a partnership with legal capacity who acts in the course of their business or self-employed professional activity.

§2 Conclusion of Contract

  1. The product listings in our online shop are non-binding offers and do not constitute a legally binding offer.

  2. The contract is concluded by completing the order process in our online shop:

    • Select product(s)

    • Add to shopping cart

    • Review cart

    • Proceed to checkout

    • Enter contact and delivery details

    • Confirm Terms & Conditions and withdrawal policy

    • Submit the order by clicking “Buy Now”

  3. By placing an order, you submit a binding offer. The contract is concluded once we accept it by sending a confirmation email within three business days.

  4. The contract is concluded with:
    TronicalTune
    Schützenwall 34
    22844 Norderstedt
    Germany

  5. You can print the order summary using your browser’s print function. Order confirmation, contract details, and the cancellation policy will be sent to you via email upon order placement. The contract text is not stored permanently.

  6. You are responsible for ensuring that the email address provided is correct and that receipt of emails is technically possible and not blocked by spam filters.

§3 Subject of Contract

  1. The subject of the contract is the sale of goods as shown on the product pages of our online shop.

  2. Essential product characteristics are described in each item listing. If the condition deviates from the standard, it will be noted and must be expressly acknowledged by you during the order process.

§4 Prices, Shipping & Delivery

  1. All prices shown include applicable taxes and are total prices. Shipping costs are listed separately and clearly communicated before the final order submission.

  2. Payment must be made in advance, unless otherwise agreed. Available payment methods are indicated on the website or during checkout.

  3. Additional shipping costs may apply unless the item is marked as free shipping.

  4. Unless otherwise stated in the product description, items are ready for dispatch within 5–7 business days after receipt of payment.

  5. Delivery is available to most countries worldwide. A full list of shipping destinations is provided during checkout.

  6. If delivery fails due to your fault (e.g. incorrect address, non-acceptance), you may be required to cover reasonable return and reshipping costs. This does not apply if you have exercised your right of withdrawal.

§5 Right of Retention / Retention of Title

  1. You may only exercise a right of retention if the claim arises from the same contractual relationship.

  2. The goods remain our property until full payment has been received.

§6 Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you or a third party, other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us:
TRONICALTUNE
Schützenwall 34
22844 Norderstedt
Germany
Email: info@tronicaltune.net

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day we are informed of your decision to withdraw.

We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us:
TRONICALTUNE
Schützenwall 34
22844 Norderstedt
Germany

without undue delay and in any event not later than 14 days from the day you communicated your withdrawal to us. The deadline is met if you send back the goods before the 14-day period has expired.

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

§7 Contract Language

The contract language is English.

§8 Liability

  1. We shall be liable without limitation for damages resulting from injury to life, body, or health, and for damages caused by intent or gross negligence.

  2. For slight negligence, we are liable only in the event of a breach of a material contractual obligation (cardinal obligation). In such cases, our liability is limited to foreseeable and typical damages. A cardinal obligation is one that is essential for achieving the purpose of the contract.

§9 Warranty

  1. Statutory warranty rights apply.

  2. For entrepreneurs, the warranty period for delivered goods is 12 months.

  3. Consumers are kindly requested to inspect the goods upon receipt and notify us of any damage or defects as soon as possible. This does not affect your statutory warranty rights.

§10 Governing Law and Dispute Resolution

  1. These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the UN Sales Convention (CISG). For consumers, this choice of law only applies to the extent that it does not deprive them of mandatory consumer protections in their country of residence.

  2. If the customer is a merchant, legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is our place of business.

  3. The European Commission provides a platform for Online Dispute Resolution (ODR):
    https://ec.europa.eu/consumers/odr

We are not obligated to participate in a consumer arbitration process and do not participate voluntarily.