Terms and Conditions

Version: 3 November 2026. This version applies only to contracts concluded after its publication. The terms agreed for earlier contracts remain unchanged.

1. Scope and contracting party

These Terms and Conditions apply to orders placed through the TronicalTune online shop.

TronicalTune
Schützenwall 34
22844 Norderstedt
Germany

Legal representative and contractual partner: Еlnаrа Аnufriеvа
Email: [email protected]

TronicalTune is referred to below as “TronicalTune”, “we” or “us”.

A consumer is a natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of its commercial or independent professional activity.

2. Products and product information

We sell new goods. The essential characteristics, compatibility requirements, included components, price and any product-specific safety information are stated on the relevant product page. Images may show accessories or instruments that are not included; the written description of the scope of delivery is decisive.

Before ordering, customers must check the stated guitar compatibility, dimensions and installation requirements. Product safety information and operating instructions must be observed.

3. Ordering process and conclusion of contract

Product presentations are an invitation to submit an order and not a binding offer. Customers place selected products in the cart, enter the requested billing and delivery information, choose an available payment and delivery method, review the order and may correct input errors before submitting it.

By pressing the button labelled “Order with obligation to pay”, the customer submits a binding offer to purchase the products shown in the final order summary. We confirm receipt electronically without undue delay. The receipt confirmation is not acceptance unless it expressly states acceptance. The contract is concluded when we expressly accept the order, send a dispatch confirmation, or dispatch the goods, whichever occurs first. Where an immediate payment service expressly accepts the order on our behalf during checkout, the contract is concluded when that process is completed.

We send the order details and these contractual provisions by email. Customers with an account can also view order information there. We retain transaction records in accordance with statutory retention duties; we do not otherwise promise permanent online access to the contract text.

4. Contract language

The contract language is English.

5. Prices, payment and customs charges

Prices displayed to consumers include applicable value added tax unless the destination and customer status require another legally permitted presentation. Delivery charges and any other shop charges are shown separately before the order is submitted. Available payment methods and their conditions are displayed during checkout.

For delivery outside the European Union, the destination country may levy customs duties, import taxes or fees. Unless checkout expressly states otherwise, these are not collected by us and are payable by the recipient to the competent authority or carrier.

6. Delivery

We deliver only to destinations enabled in checkout. The stated delivery time begins, for advance payment, on the day after the payment instruction and otherwise on the day after conclusion of the contract. If the last day falls on a weekend or public holiday at the place of delivery, it moves to the next business day.

If delivery fails because the customer supplied an incorrect address or culpably failed to accept delivery, we may charge the reasonable additional costs actually incurred. This does not affect a valid exercise of the statutory right of withdrawal.

7. Retention of title

The goods remain our property until the purchase price has been paid in full.

8. Right of withdrawal

Consumers habitually resident in the European Union have the statutory right of withdrawal described in the separate withdrawal and return information. On a valid statutory withdrawal from the entire order, the refund includes the cost of our least expensive standard delivery. The consumer bears the direct return shipping cost. The statutory right also applies to products containing batteries; there is no blanket exclusion for batteries.

For consumers habitually resident outside the European Union, statutory cancellation and refund rights depend on the applicable law under section 11. Advertised money-back guarantees retain their advertised periods. For voluntary returns, including these guarantees, the refund covers the price of the returned goods only; original delivery charges and return shipping costs are not reimbursed unless applicable law requires this or we expressly agree otherwise. See the non-EU return terms.

Mandatory consumer rights in every country, including rights concerning faulty or incorrectly supplied goods, remain unaffected.

Open electronic withdrawal form

9. Statutory rights for defects

Statutory rights for defects apply to all goods, including batteries. A voluntary commercial guarantee applies only where it is expressly offered and described; it does not restrict statutory rights.

For entrepreneurs, the limitation period for claims for defects in new goods is one year from delivery, except for claims based on intent, gross negligence, injury to life, body or health, fraudulent concealment, an expressly assumed guarantee, statutory recourse, or other cases in which limitation is prohibited by law.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have expressly assumed a guarantee. For slight negligence, we are liable for breach of an essential contractual obligation only; in that case liability is limited to the foreseeable loss typical of the contract. Essential obligations are those whose performance makes proper execution of the contract possible and on which the customer may regularly rely. Mandatory statutory liability remains unaffected.

11. Applicable law and jurisdiction

For consumers habitually resident in the European Union, German law applies. This choice does not deprive consumers of mandatory protection provided by the law of the country in which they habitually reside.

For consumers habitually resident outside the European Union, the contract is governed by the law of their country of habitual residence. German law is not chosen for these consumer contracts. Any mandatory rules that apply irrespective of this choice remain unaffected.

For entrepreneurs, German law applies. The UN Convention on Contracts for the International Sale of Goods is excluded to the extent applicable. If the customer is a merchant, a legal person under public law or a special fund under public law, the courts at our place of business have exclusive jurisdiction to the extent permitted by law.

12. Consumer dispute resolution

We are not willing and are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.